Terms of service

Article 1: General

1.1. Name: Tallk
1.2. Chamber of Commerce (KvK) number: 98162098
1.3. Customer service email: tallkstore@hotmail.com

1.4. Tallk reserves the right to change these Terms and Conditions from time to time. The new version will not apply retroactively. This means that the Customer is only bound by the Terms and Conditions that are available online on the day the order is placed.

1.5. Definitions:

• Website: the domain and subdomains of Tallk.
• Customer: the person who places an order.
• Business Day: a day that is not a Saturday, Sunday or Dutch public holiday.
• Order: the purchase of product(s) through the Website.
• Content: all texts, images, videos, photographs and information on the Website.
• Third-Party Websites: all websites that are not managed or operated by Tallk.
• Agreement: the agreement that is created when an order is placed.

Article 2: Orders / Formation of the Agreement

2.1. The Customer is guided through the ordering process step by step via the Website. The Customer is responsible for checking all details before completing the order.

2.2. Tallk reserves the right to refuse an order, for example in the event of payment problems or insufficient stock. In such cases, the amount paid will be refunded.

2.3. All prices include VAT, where applicable. Shipping costs are shown separately. Additional import costs may apply for orders outside the EU.

2.4. Prices and product descriptions may be changed without prior notice.

2.5. Different payment methods may be available depending on the country. Cash payments and cheques are not accepted.

2.6. Discounts and offers may be changed or withdrawn at any time.

2.7. By placing an order, the Customer agrees to these Terms and Conditions.

Article 3: Payment

3.1. Full payment must be received before the order is processed.

3.2. After the payment has been approved, the Customer will receive an order confirmation by email.

3.3. Discount codes are not valid for gift cards or gift boxes.

Article 4: Delivery and Fulfilment

4.1. Tallk handles orders with care and delivers them to the address provided by the Customer.

4.2. The risk of loss or damage passes to the Customer once the order has been received.

4.3. Shipping costs and available delivery options are shown during checkout.

4.4. Incorrect address details are the responsibility of the Customer.

4.5. Free shipping applies from a certain order value, excluding gift cards.

4.6. If a package is returned because it was not collected, the shipping costs will not be refunded.

Article 5: Right of Withdrawal

5.1. The Customer has the right to cancel the order within 14 days of receiving it without giving a reason.

5.2. The product must be returned through the return portal within this period.

5.3. The 14-day withdrawal period starts on the day the package is delivered. If the Customer chooses delivery to a parcel shop or collection point, the withdrawal period starts when the package is delivered to that location.

5.4. After the returned package has been received, the amount paid will be refunded within 14 days, including standard shipping costs if the entire order is returned and excluding return shipping costs.

Article 6: Exclusions from the Right of Withdrawal

6.1. Products that are made to the Customer's specifications or that are not suitable for return for hygiene reasons are excluded from the right of withdrawal.

Article 7: Complaints

7.1. Complaints must be reported within 6 days of receiving the order and must include a clear description of the complaint.

7.2. The Customer will receive a response within 5 Business Days. If necessary, Tallk will first send an acknowledgement of receipt.

7.3. Products must comply with the Agreement and applicable legal requirements.

Article 8: Warranty

8.1. Clothing is covered by a warranty period of one month.

8.2. The warranty applies to manufacturing defects that occur during normal use.

8.3. Incorrect washing or improper use is not covered by the warranty.

8.4. Choosing the wrong size is not covered by the warranty, but the product may be returned in accordance with the Return Policy.

8.5. Structural defects reported after the warranty period will be assessed based on a clear description and photographs of the defect.

8.6. If a complaint is found to be valid, Tallk will offer a suitable solution, such as repair, replacement or a full or partial refund.

Article 9: Returns

9.1. Returns must be registered within 14 days of receiving the order. After registering the return, the Customer has another 14 days to send the product back.

9.2. Products must be returned in their original condition: unworn, unwashed and with all original labels and tags attached. Products with removed labels or tags, or products showing signs of use, will not be accepted.

9.3. A discount adjustment may be applied to returns if the return affects the conditions under which the original discount was granted.

9.4. Returns must be registered through the return portal.

9.5. The Customer is responsible for the costs and responsibility of returning the product.

9.6. Returns with incorrect or missing labels may not be processed automatically.

9.7. Refunds will be made within 10 Business Days after the returned product has been received.

9.8. If a product appears to be damaged or defective upon receipt, the Customer must report this as soon as possible and no later than 14 days after receiving the order by contacting tallkstore@hotmail.com, including a description and clear photographs of the defect. In such cases, Tallk will offer a suitable solution, such as a free replacement or another appropriate solution. If the Customer chooses not to use the offered solution and wishes to return the product without a replacement, the Customer is responsible for the return shipping costs.

Article 10: Privacy

10.1. Personal data is stored securely and only used for processing orders and providing personalised offers.

10.2. The Customer agrees to the use of third-party cookies.

10.3. Payment details are processed securely and are not visible to Tallk employees.

Article 11: Applicability of the Terms and Conditions

11.1. These Terms and Conditions apply to every offer made by Tallk and to every distance agreement between Tallk and the Customer.

Article 12: Disputes and Applicable Law

12.1. These Terms and Conditions are governed by Dutch law. Any disputes will be submitted exclusively to the competent court in the Netherlands.