Privacy policy

Tallk operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Tallk is powered by Shopify, which allows us to provide the Services to you.

This Privacy Policy explains how we collect, use and share your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will apply to the collection, use and sharing of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and shared as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been changed so that it can no longer identify you or reasonably be linked to you.

Depending on how you use the Services, where you live and what is allowed or required by applicable law, we may collect or process the following types of personal information, including information we may derive from this information:

  • Contact information, including your name, address, billing address, delivery address, phone number and email address.

  • Payment information, including credit card or debit card details, bank account information, payment details, transaction information, payment method and payment confirmation.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including the products you view, add to your shopping cart or wishlist, purchase, return, exchange or cancel, as well as your previous transactions.

  • Communication with us, including information you provide when you contact us, for example when you contact customer service.

  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information, including information about how and when you interact with or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, visit or use the Services, contact us or otherwise provide us with your personal information.

  • Automatically through the Services, including information collected from your device when you use our products or Services or visit our website, as well as through cookies and similar technologies.

  • From our service providers, for example when we work with them to provide certain technology or services and they collect or process personal information on our behalf.

  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Providing, improving and personalising the Services. We use your personal information to provide our Services, including to process payments, complete and manage orders, remember your preferences and products you are interested in, send account-related notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, handle returns and exchanges, allow you to leave reviews and provide you with a personalised shopping experience, such as recommending products related to your previous purchases. We may also use your personal information to improve and develop the Services.

  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text message or post. We may also show you online advertisements for our products or Services on our website or other websites, for example based on products you have previously purchased or added to your shopping cart and other activities on our Services.

  • Security and fraud prevention. We use your personal information to verify your account, provide a safe payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or harmful activity, protect public safety and keep our Services secure. If you choose to create an account, you are responsible for keeping your login details safe. We strongly recommend that you do not share your username, password or other login details with anyone else.

  • Communicating with you. We use your personal information to provide customer support, respond to your questions, provide our Services and maintain our relationship with you.

  • Legal purposes. We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests from authorities, investigate or participate in legal proceedings and enforce or investigate possible violations of our Terms and Conditions or other policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate business purposes and in accordance with this Privacy Policy. This may include:

  • Shopify, service providers and other third parties that provide services on our behalf, such as IT services, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.

  • Business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites.

  • When you ask us to or give us permission, for example when you ask us to share your information with a third party so that your products can be delivered, or when you use social media features or login services.

  • With our affiliated companies or other companies within our business group.

  • In connection with a business transaction, such as a merger or bankruptcy, or when necessary to comply with legal obligations, respond to legal requests, enforce our Terms and Conditions or other policies, or protect and defend our Services, our rights and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information that you provide through the Services may be sent to and shared with Shopify and third parties located in countries other than the country where you live, in order to provide and improve the Services.

To help protect, grow and improve our business, we also use certain enhanced Shopify features that use data and information collected from your interactions with our store, other merchants and Shopify.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights you may have, please see the Shopify Privacy Policy for Customers.

Depending on where you live, you may also be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of the information available on them.

Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms. Such information may be used by us or by third parties without limitation.

Including these links on our website does not automatically mean that we endorse the content, owners or operators of those platforms, unless stated otherwise in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your country or region.

If you are the parent or legal guardian of a child who has provided us with personal information, you can contact us using the contact details below and ask us to delete this information.

As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” personal information of individuals under the age of 16, as these terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measure is perfect or completely secure, and we cannot guarantee complete security.

Information that you send to us may also not be completely secure while being transferred. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we keep your personal information depends on several factors. For example, we may keep information for as long as we need it to manage your account, provide our Services, meet legal obligations, resolve disputes or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may legally refuse your request.

  • Right to access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right to correction. You may have the right to ask us to correct inaccurate personal information we hold about you.

  • Right to data portability. In certain circumstances, you may have the right to receive a copy of your personal information and request that we transfer it to another organisation.

  • Managing communication preferences. We may send you promotional emails. You can unsubscribe at any time by using the unsubscribe option included in our emails. Even if you unsubscribe from promotional emails, we may still send you non-promotional emails, such as emails about your account or orders.

If You Live in the United Kingdom or European Economic Area (EEA)

Subject to certain exceptions and limitations under local law, you may also have the following rights:

  • Right to object to or restrict processing. You may have the right to ask us to stop or limit the processing of your personal information for certain purposes.

  • Right to withdraw consent. Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of processing that took place before you withdrew your consent.

You can exercise these rights where indicated through the Services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and the rights you may have, including rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of your rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where allowed by law, you may appoint an authorised person to submit a request on your behalf. Before accepting such a request, we may require proof that you have authorised the person to act on your behalf. We may also ask you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or to submit a complaint to your local data protection authority.

For the EEA, you can find a list of the relevant data protection authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we use recognised legal transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, where applicable, unless the information is transferred to a country that has been officially recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons.

We will post the updated Privacy Policy on this website, update the “Last updated” date and provide any additional notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at tallkstore@hotmail.com or contact us through Instagram (@tallknl).

For the purposes of applicable data protection laws, Tallk is the data controller of your personal information.