Frequently Asked Questions
Is your question not listed or do you still have questions? Feel free to contact us.
What is your return policy?
Should we receive an item back that does not meet the return conditions below, we unfortunately cannot accept it.
- The order must be returned in its original packaging.
- The item must not be worn, washed, altered, or damaged. The tags must be attached to the item.
- Be careful with make-up: an item with make-up stains will not be accepted for return.
- Orders that fall outside the 14-day return period will not be accepted for return.
- No wash guarantee is provided. Problems arising after washing are your own responsibility.
Return address for online orders:
Cyprus 22, 2721LL, Zoetermeer
When will I receive the refund for my return?
Return processing takes an average of three weeks. As soon as your return has been processed, you will receive a confirmation by email and the amount will be refunded. Thank you for your patience!
When is customer service available?
We are available every day via email (tallkstore@hotmail.com) & Instagram (@tallknl) for all your questions.
We do our utmost to answer your email/message within 1-3 working days and provide you with excellent service.
How long will it take for my order to arrive?
All orders placed before 6:00 PM will be shipped the same day! As soon as you place your order, you will receive a track & trace link. Shipping usually takes 2-3 business days. Of course, there may be a small delay with the shipping company, which we as a webshop have no control over.
What are the shipping costs in the Netherlands?
In the Netherlands, we apply a standard rate for orders up to €75,-. This rate is €6.45.
From €75,- onwards, we offer FREE shipping in the Netherlands.
View all information about our shipping & rates here.
How can I be sure my payment went through successfully?
Check your bank statement via your banking app/your bank's website to see if the amount has been debited.
Normally, you will also receive an email with the order confirmation within 15 minutes. Always double-check that your email address has been entered correctly.
If you are still unsure or have already received a confirmation, please contact our customer service. They can immediately check if the payment has been processed correctly: tallkstore@hotmail.com
Can I change or cancel my order after placing it?
Once your order has been completed, it unfortunately cannot be canceled. This is due to the fast processing of our orders. As soon as your order is placed, it is immediately packed and shipped. Therefore, always double-check in advance that all information is correct.
How can I check the status of my shipment?
You can track your order using the track and trace code you receive by email. You will receive the track and trace code after your package has been shipped.